Return Policy

Return Policy

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Sometimes what you order just doesn't work as you hoped - WE GET IT.  Our return and exchange policy is as follows:

RETURNS and EXCHANGES: We gladly accept returns for store credit/exchanges!  A full refund will be made back to the original payment method when an item is returned within 5 BRuSH Business Days of the fulfillment date (for local pick up) or USPS delivery date (for shipped items).  The buyer is responsible for shipping the item(s) back to Brush Boutique and a tracking number needs to be provided within that 5 day timeframe to qualify for full refund to the original payment method.  

All other returns within 14 days  will be given account credit for the amount paid.   To qualify for either, all returned clothing must be in sell-able condition: unworn, unaltered with the tags still attached and free of makeup, deodorant, odor and pet hair.  After 14 days, all sales are considered final.  

All orders from Live Sale Takeovers with hosts other than Megan or Monica can be returned within 14 days for store credit only. 

All swimwear, consumables, personal body products, clearance items, Graphic Tee Sunday orders, custom-made items and holiday-specific pieces are final sale.  This includes clearance sales such as Buy More, Save More, BOGO and Mystery Bags.

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Hear it from them

★★★★★

If you’re looking for a boutique with amazing pieces and outstanding customer service, Brush Boutique is a must-visit. Highly recommend!

Joy K.
★★★★★

Beautiful store, gorgeous merchandise! The products are for any woman and make all of us feel pretty!

Bernadette E.
Mentor, OH
★★★★★

If you go to BRuSH Boutique expect to be greeted by the sweetest person ever- the owner Megan is always there to greet you with a smile! She is willing to help you shop but also will let you just browse and she never makes you feel anything other than awesome ! Love shopping at BRuSH!

Joann V.
Mentor, OH
★★★★★

Love the environment and clothes at Brush. Great locally owned business that is inclusive, clean, and tons of variety. Best boutique in Lake County!

Anna D.
★★★★★

The customer service is wonderful! I worked almost 50 years in retail and that’s the key to success. I’ll be back to shop for sure!

Lynn J.
Painesville, OH